FAQ

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What is the difference between Okahandja and Rehoboth Roadblock?


As a tourist travelling back from the northern part and the coastal areas (Swakopmund and Walvis Bay) of Namibia, you would pass through the Okahandja Roadblock which is situated 30km from windhoek




If I choose to do my test in windhoek will this be a problem?


The Team at Covid Test Nam will be happy to refer you to another of our Ministry of Health certified centers, the main aim for the stations at the roadblocks is simply to make your journey more convenient as you leave Namibia. Our PCR and Rapid Tests are certified and approved through National Diagnostic Laboratory & Patchcare.




Can I book online and choose to pay only on the day of testing?


Yes you can, should you wish to cancel or rebook to another day, we would appreciate an email be sent to bookings@covidtestnam.com just for us to be aware.




Why is there no time slots for pre booking?


We only require your requested date of test, the aim is to have your forms pre filled in for smooth passage into the testing set up. Driving in Namibia can come with its own planned changes, our lovely Namibian scenery invites you to take photos along the way to your final destination and we do not expect you to have to worry to make the time of your appointment for a covid test.




Do you work past your operating hours? What happens if my delay has made me miss the 08:00 - 17:00 operating hours of the checkpoints?


If you do pre-booking, our supervisors will make sure to contact your number as the day comes to a close to see if all is on track for the covid test. However, if you feel you will be late, we welcome you to email us at bookings@covidtestnam.com or contact our center at +264 81 788 3383 to inform us. We can make special arrangements to have one of our nurses meet you at your lodging accommodation upon arrival.




What happens if I do not receive my test past the stipulated time advertised per test?


Glitches do happen and typos on booking forms as well, we run a dedicated service with the Certified Laboratory, however anything can happen. We do urge you if no email is received to kindly contact us, in a scenario where we are aware of issues from our side, we notify you in advance and assist to resolve the matter as quickly as possible.




What is the waiting times for your testing stations?


Our testing stations are all alike and the process is relatively quick. Avani is recommended for shorter wait times. Klein Windhoek Guesthouse is our busiest station and the wait times can be longer there.